Strategic targets and indicators

The company’s strategic targets and indicators have been defined according to the perspectives: Customers & Society, Finance, Internal Processes and Personnel & Expertise.

the set target was achieved/exceeded
the set target was nearly achieved; still a good outcome
fell short of the set target, average outcome
fell clearly short of the set target, unsatisfactory outcome
failure to meet the set target, weak outcome
 

Our target in 2019

How did we do?

What is our aim in the short and long term?

UN Sustainable Development Goals

CUSTOMERS & SOCIETY

Impact of disturbances on the macro economy and customers

Economic disadvantage of disturbances in the transmission grid to customers less than EUR 7.5 million

The economic disadvantage to customers was EUR 5.2 million.

         

Economic disadvantage of disturbances in the transmission grid to customers less than EUR 5.0 million

Customers’ trust in Fingrid

Trust KPI in the customer survey: 4.0 (scale of 1–5)

The achieved grade was 4.0.

         

cNPS score: 45 (scale of -100...100)

Tariff level

ENTSO-E Overview of Transmission Tariffs in Europe: top three in the benchmark group of 16 countries

Fingrid ranked 3rd.

         
Continuous target

FINANCE

Credit rating

To maintain Fingrid’s credit rating at least at the A- level

The minimum credit rating level was exceeded.

         

Continuous target

Dividend payout capacity

Dividend income in line with shareholders’ targets

Dividend income in line with shareholders’ targets was achieved.

         

Continuous target

Cost-effectiveness

To maintain the current solid cost-effectiveness and to continuously improve productivity

Good cost-effectiveness was maintained.

       

Continuous target

INTERNAL PROCESSES

Implementation of capital investments

Implementation of the capital investment programme concerning the transmission grid to support the Finnish climate and energy strategy: investment projects on schedule and within budget

The capex projects proceeded on schedule and within budget.

         

Continuous target

Electricity market

Customer survey grade of 4.0 for Fingrid’s success in promoting the electricity market (scale of 1–5)

The achieved grade was 4.0.

         

Continuous target

Procurement chain

No significant deviations or problems in contractor obligation or employment relationship matters

No significant deviations or problems in contractor obligation or employment relationship matters

         

Continuous target

   

 

Coverage of supplier audits 95% of the value of mill deliveries in 2025

Occupational safety

LTIF less than 5 by the end of 2019 (both Fingrid personnel and service providers)

LTIF was 5.5.

       

LTIF of less than 5 by the end of 2020. The long-term goal is zero accidents.

Land use and environment

No significant environment-related deviations

One environmental deviation stemming from the previous year that was rated as significant was discovered in 2019.

       

Continuous target

  General grade of ‘good’ in landowner surveys (scale of 1–5)

The overall grades varied between 3.6–4.3.

       

Target 4.0 by 2025

Efficiency in maintenance and physical asset management

Top three in international benchmark studies (ITOMS, ITAMS)

Placed in the top three.

         

Continuous target

System security

System Average Interruption Duration Index (SAIDI) less than 3 minutes

SAIDI was 4.27 min.

     

Continuous target

 

Sufficiency of the system reserves at least 99.5%

Sufficiency was 99.81%.

         

Continuous target

PERSONNEL & EXPERTISE

Workplace atmosphere

Top grade in the personnel survey

Innovation and work community culture 88% (0–100 GPTW)

         

Continuous target

   

Overall, this is a very good workplace 96% (0–100 GPTW)

         
 

Leadership

Great Place to Work Finland survey, general category: among the top 10 (survey every two years)

Came in the 7th place.

         

Continuous target

 

     

eNPS score: 60 (scale of -100...100)

Responsible operating methods

Grade ‘good’ for responsible operating methods in the personnel survey

The grade was 90% (0–100 GPTW)

         

Continuous target